Design and Operationalising an Enterprise Architecture Office for DACO

About The Customer

Dammam Airports Company manages critical airport infrastructure and operations, requiring strong coordination between operational systems, enterprise IT, and long-term transformation initiatives.

To support modernization and ensure alignment between business operations and technology investments, the organization required a structured enterprise architecture capability.

This engagement delivered the design and operationalization of an Enterprise Architecture Office, enabling improved governance, architectural visibility, and alignment across complex airport environments.

Engagement Snapshot

01

Problem Statement

Lack of centralized enterprise architecture function and fragmented alignment between operations and technology

02

Proposed Solution

Design and implementation of an Enterprise Architecture Office with governance, models, and lifecycle processes

03

Outcome

Improved architectural governance, visibility, and alignment between business and technology initiatives

The Challenge

  • Absence of a centralized enterprise architecture function
  • Fragmented technology landscape across operational and enterprise systems
  • Limited architectural visibility and governance
  • Need to align passenger services, operational technology, and enterprise IT
  • Requirement to balance operational continuity with modernization initiatives

Our Methodology

01

EA Function

Designed and established the Enterprise Architecture Office structure and operating model

02

Domain Architecture

Defined architectural principles and domain models across business, data, application, and technology layers

03

Architecture Lifecycle

Introduced a lifecycle-driven EA approach to support consistent decision-making and solution design

04

Governance Framework

Established governance mechanisms including architecture review boards and approval processes

05

Portfolio Alignment

Integrated EA practices with project and portfolio management for aligned investment planning

06

Capability Alignment

Supported use cases such as system rationalization and alignment of digital initiatives with business capabilities

07

Investment Strategy

Enabled structured evaluation of technology investments and transformation initiatives

The Outcome

  • Established a scalable and structured enterprise architecture capability
  • Improved visibility across systems, technologies, and operational domains
  • Strengthened governance and consistency in architectural decision-making
  • Enabled better alignment between operational needs and strategic transformation initiatives
  • Improved investment planning and prioritization through structured evaluation
  • Enhanced operational efficiency across complex airport environments

Key Highlights

01

Architecture Office

Enterprise Architecture Office design and operationalization

02

Governance Alignment

Governance-driven alignment across operational and IT domains

03

Transformation Planning

Structured approach to investment and transformation planning

What DACO Says About The Outcome

Through this engagement, DACO established a structured enterprise architecture capability, enabling improved governance, visibility, and alignment across its complex airport operations.
Saleh Attia, Head of GRC
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